LEGAL
Privacy Policy
Last updated: November 3, 2026
Totem Lake Auto LLC, doing business as Totem Lake Auto Care (“we,” “us,” “our”), runs the website at totemlakeautocare.com. This policy explains what information we collect when you use the site, book an appointment, or contact us, how we use it, and the choices you have.
Information we collect
Information you give us. When you book an appointment, ask for a callback, or send us a question, we collect:
Your name, phone number, and email address
Your vehicle’s year, make, and model
Notes you write about your vehicle or the problem you’re having
The service, date, and drop-off time you pick
Information collected automatically. When you visit the site, we and our service providers collect:
Pages you view, the page you arrived on, and the site that sent you
Device and browser details, such as browser type, screen size, and general location based on IP address
Advertising and campaign details, such as a Google Ads click ID or UTM tags in the link you clicked
We use cookies and similar tools to collect some of this. Some of our cookies remember how you found us for up to 90 days so we can tell which ads and pages lead to appointments.
How we use your information
To schedule your appointment, prepare an estimate, and service your vehicle
To contact you about your appointment, your vehicle, or a question you asked, by phone, text, or email
To send occasional service reminders and helpful information. You can opt out at any time.
To understand how people use the site and which ads work, so we can improve both
To keep records required by law and to protect against fraud or abuse
Text messages
If you give us your mobile number, we may text you about your appointment, your vehicle, or your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent, or share your mobile number or text message opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except service providers that help us deliver our own messages to you.
How we share information
We do not sell your personal information. We share it only with:
Service providers who help us run the business, such as our shop management and scheduling software, our customer communication platform, our website host, and our analytics and advertising providers (including Google). They may use the information only to provide services to us.
Legal and safety reasons, when required by law, a court order, or to protect our rights, customers, or staff
A business transfer, if the shop is sold or merged, in which case the new owner would follow this policy for information already collected
Advertising and analytics
We use Google Analytics, Google Tag Manager, and Google Ads to measure site traffic and ad performance. Google may use cookies to show you our ads on other sites. You can control ad personalization at adssettings.google.com and opt out of Google Analytics with the Google Analytics opt-out browser add-on. You can also block or delete cookies in your browser settings. Some parts of the site, like booking, may not work without them.
How long we keep information
We keep customer and vehicle service records for as long as needed to serve you, honor warranties, and meet legal and tax requirements. We keep inquiry information for as long as it’s useful to follow up with you, unless you ask us to delete it.
Your choices
Emails: use the unsubscribe link in any marketing email.
Texts: reply STOP.
Access, correction, or deletion: contact us using the details below and we’ll respond within a reasonable time. We may need to keep some records required by law.
Security
We use reasonable safeguards to protect your information. No website or system is completely secure, so we can’t guarantee absolute security.
Children
Our site and services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Totem Lake Auto LLC, dba Totem Lake Auto Care
13637 NE 126th Pl, Suite #100
Kirkland, WA 98034
Phone: (425) 827-6411
Email: service@totemlakeautocare.com
Totem Lake Auto LLC, doing business as Totem Lake Auto Care (“we,” “us,” “our”), runs the website at totemlakeautocare.com. This policy explains what information we collect when you use the site, book an appointment, or contact us, how we use it, and the choices you have.
Information we collect
Information you give us. When you book an appointment, ask for a callback, or send us a question, we collect:
Your name, phone number, and email address
Your vehicle’s year, make, and model
Notes you write about your vehicle or the problem you’re having
The service, date, and drop-off time you pick
Information collected automatically. When you visit the site, we and our service providers collect:
Pages you view, the page you arrived on, and the site that sent you
Device and browser details, such as browser type, screen size, and general location based on IP address
Advertising and campaign details, such as a Google Ads click ID or UTM tags in the link you clicked
We use cookies and similar tools to collect some of this. Some of our cookies remember how you found us for up to 90 days so we can tell which ads and pages lead to appointments.
How we use your information
To schedule your appointment, prepare an estimate, and service your vehicle
To contact you about your appointment, your vehicle, or a question you asked, by phone, text, or email
To send occasional service reminders and helpful information. You can opt out at any time.
To understand how people use the site and which ads work, so we can improve both
To keep records required by law and to protect against fraud or abuse
Text messages
If you give us your mobile number, we may text you about your appointment, your vehicle, or your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.
We do not sell, rent, or share your mobile number or text message opt-in consent with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except service providers that help us deliver our own messages to you.
How we share information
We do not sell your personal information. We share it only with:
Service providers who help us run the business, such as our shop management and scheduling software, our customer communication platform, our website host, and our analytics and advertising providers (including Google). They may use the information only to provide services to us.
Legal and safety reasons, when required by law, a court order, or to protect our rights, customers, or staff
A business transfer, if the shop is sold or merged, in which case the new owner would follow this policy for information already collected
Advertising and analytics
We use Google Analytics, Google Tag Manager, and Google Ads to measure site traffic and ad performance. Google may use cookies to show you our ads on other sites. You can control ad personalization at adssettings.google.com and opt out of Google Analytics with the Google Analytics opt-out browser add-on. You can also block or delete cookies in your browser settings. Some parts of the site, like booking, may not work without them.
How long we keep information
We keep customer and vehicle service records for as long as needed to serve you, honor warranties, and meet legal and tax requirements. We keep inquiry information for as long as it’s useful to follow up with you, unless you ask us to delete it.
Your choices
Emails: use the unsubscribe link in any marketing email.
Texts: reply STOP.
Access, correction, or deletion: contact us using the details below and we’ll respond within a reasonable time. We may need to keep some records required by law.
Security
We use reasonable safeguards to protect your information. No website or system is completely secure, so we can’t guarantee absolute security.
Children
Our site and services are not directed to children under 13, and we do not knowingly collect information from them.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
Contact us
Totem Lake Auto LLC, dba Totem Lake Auto Care
13637 NE 126th Pl, Suite #100
Kirkland, WA 98034
Phone: (425) 827-6411
Email: service@totemlakeautocare.com
© Totem Lake Auto Care, 2026
Privacy Policy · Terms of Service · Made in USA